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NWAM, LLC, dba Northwest Asset Management and RIA Innovations is an SEC registered investment adviser.

For additional information please click the following link here.

C L I E N T    S E R V I C E S   A S S O C I A T E

POSITION DESCRIPTION

Title: Client Services Associate
Reports to: Operations Manager
Benefits Eligible: Yes
Status: Full-time 
Pay Range: DOE

JOB SUMMARY

The candidate will work in an advisor-focused environment assisting Advisors in servicing the needs of high net worth clients. This position will fully support advisors in all aspects of servicing their book of business; including but not limited to: back office assistance, client support, account opening, custodian interaction and NIGO resolution, billing review, quarterly reports, trading and rebalancing, etc.

DUTIES & RESPONSIBILITIES

The associate can expect to focus in the following areas:

 

  • Prepare and track account opening and transfer documents.

  • Maintain a timely follow-up and communication system to keep advisors updated on task progress.

  • Organize and execute service calendar in order to ensure client RMDs, beneficiary review, IPS update, suitability updates, profile updates are done on time.

  • Track and submit wires, ACH, check request, etc.

  • Custodian interaction and consistent follow-up.

  • Review quarterly billing reports with advisor.

  • Distribution of quarterly performance reports.

  • Proactive Outlook calendar/schedule maintenance.

  • Prepares appropriate materials for meetings, appointments and presentations.

  • Other responsibilities as assigned.

REQUIREMENTS & QUALIFICATIONS

  • Bachelor’s degree from an accredited college or university.

  • Solid strategic thinker and problem solver.

  • Knowledge of the financial services industry.

  • Minimum 3 years investment management industry experience.

  • Strong organizational and project coordination skills with the ability and experience to handle and prioritize multiple assignments and conflicting deadlines, while providing a high level of client service.

  • Ability to work effectively under pressure with tight deadlines, with attention to detail, and the ability to handle conflict and negotiate resolution.

  • Ability to be responsible for confidential and time sensitive material.

  • Proficiency with Windows-based software (e.g. Word, Excel, and PowerPoint) and Outlook is required.

  • Excellent written and verbal communication skills – clear, concise and organized.

  • Ability to work in a team-based environment, proactively covering and sharing task responsibilities with other team members.

  • Be self-motivated, show initiative and creativity in all aspects of work (e.g. creating new methods to streamline tasks).

  • Work independently with little supervision and knows when to ask for guidance, clarification, assistance.

  • Possess a high level of professionalism, confidentiality, discretion and judgment.

  • Solid strategic thinker and problem solver

  • Excellent communication skills

  • Team player, with strong coaching and listening skills

  • Desire/ability to work successfully in a small company environment

  • Series 65 license strongly preferred. Required after 4 months of employment.